We're Here to Help

Whether it's trip planning or an on-trip emergency, our team is your reliable partner in China.

How to reach us

Chat on WhatsApp

Fastest for quick questions and real-time support.

Start Chat

24/7 Hotline

Strictly for emergencies while you are in China.

+852 6928 0475
Our Senior Travel Designers
Jason Hu — Founder · Lead Concierge
Jason Hu
Founder · Lead Concierge

"Designed over 300 private itineraries across China. Still does every first draft himself."

Anna Liu — Senior Travel Designer
Anna Liu
Senior Travel Designer

"Studied tourism, then spent years travelling across China to understand how a journey actually feels on the ground."

Sean Chen — Senior Travel Designer
Sean Chen
Senior Travel Designer

"Has spent years turning complex China trips into journeys that feel easy, considered, and personal."

Mei Li — Senior Travel Designer
Mei Li
Senior Travel Designer

"Ten years in the industry. Knows China well enough to know what not to put in an itinerary."

Tico Song — Travel Designer
Tico Song
Travel Designer

"Based in Yunnan for seven years. Has guided hundreds of travellers through landscapes most people only know from photographs."

Frequently Asked Questions

How soon will I get my survival kit?

Instantly. After entering your email in the survival kit flow, the download link appears immediately and a copy is sent to your inbox.

Do I need to pay immediately for a tour?

No. Our process is consultation-first. You talk to a butler to finalize details, and then we send a Stripe payment link for a 20% deposit.

What if I want to cancel my trip?

We offer a full refund if you cancel 30 days before departure. If government restrictions or airline cancellations occur, we also provide flexible refund or credit options.

Ready when you are.

No pressure. Browse our trips, or talk to a real person. Either way, your inbox stays clean.